Home IT help in Pudsey without the faff
Pudsey sits between Leeds and Bradford, and our LS28 customers are a real cross-section — from older residents in the terraced streets near Robin Lane who want patient help with their tablets, to families in the newer parts who want the whole house connected properly. We handle both without treating either as a hassle.
One thing we see a lot of in Pudsey is people who have been sold broadband packages that do not match what their address can actually deliver. Upgrading to a 'fibre' package does not help if the fibre only reaches the street cabinet and the rest is still copper. We can check what you are really getting versus what you are paying for, and tell you straight.
Common issues we see in Pudsey
Fibre-to-the-cabinet vs fibre-to-the-home
Parts of Pudsey have true fibre right to the house, parts still have it stopping at the cabinet and copper the rest of the way. We can tell you which type your address has, and whether paying more for a higher-tier package is worth it at your property.
Old laptops running Windows 10
Windows 10 support has ended. We can advise whether your specific machine is worth upgrading to Windows 11, whether a different operating system (ChromeOS Flex, for example) would give it more life, or whether it is genuinely time for a replacement.
Getting emails from your family with photos
A surprising number of Pudsey calls start with someone's grandma being unable to see photos the family has sent her. Usually a settings tweak sorts it.
Old Hotmail / Live email locked out
Microsoft has tightened security and a lot of long-dormant Hotmail or Live accounts are suddenly asking for phone verification that no longer works. We can often help recover them — if not, we can help migrate to something easier to use.
Simple, honest pricing
Our call-out charge includes your first full hour on-site.
Most jobs in Pudsey are done well inside that.
“Mum's Hotmail had locked her out and she was devastated — 15 years of emails in there. They spent nearly an hour with Microsoft on the phone and got it back. We would never have managed it.”
— Peter, Robin Lane
Frequently asked questions about our Pudsey service
Do you cover Farsley and Stanningley too?
Yes — all of LS28 at the same call-out rate. Farsley, Stanningley, Calverley, Bramley edges.
Can you help me understand what broadband deal is actually best for me?
Absolutely — we do this all the time. We are not tied to any provider, so we give you an honest opinion based on your address, your usage and what the speeds actually work out at.
Can you help an elderly relative with ongoing support?
We do not do formal monthly contracts, but plenty of our customers call us two or three times a year as things come up. We keep good notes so we can pick up where we left off last time.
What if I just need to buy a new laptop and have it set up?
Happy to help — we can advise on what to buy (without being biased towards any one brand), set it up cleanly when it arrives and move your files across from the old one.